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HERNDON, Va., Nov. 19, 2020 — FranConnect, the leading provider of franchise management solutions for driving success in franchise sales, operations, and marketing, today announced it has opened a new office in New Delhi, India, dedicated to expanding the company’s SaaS research and development in the franchising sector.
Herndon, VA, August 19, 2020 – FranConnect, the leading provider of franchise management software, today announced the appointment of Andrew Volkmann as its Chief Financial Officer. A seasoned corporate finance executive, Volkmann brings more than 25 years of experience in emerging and mature companies in the software, robotics, and web retailing sectors, including with brands such as Hitachi, Tellme Networks, Inc., Netscape, and MinuteKEY.
(HERNDON, Virginia) Jan. 28, 2020 — FranConnect, the leader in franchise management solutions, has reported its strongest year of growth in the company’s 18-year history, including a 60% year-over-year growth in sales and the addition of 160 new brands to the company’s growing client roster. With its 2019 results, FranConnect now supports over 800 franchise brands globally and 148,000 franchisees. Additionally, FranConnect exceeded its prior year earnings by 36% and reported recurring revenue growth of over 24%.
“I am incredibly proud of what our team accomplished in 2019 as part of our multi-year growth plan. It’s a testament to FranConnect’s position as the leading platform for franchise growth and the confidence our partners have in our ability to help their brands succeed and thrive,” said Gabby Wong, CEO of FranConnect. “Over the last several years, we have seen unparalleled consolidation and expansion in the franchise market. As a result, it was imperative for us to put together a multi-year growth plan that not only included significant sales expansion, but also investments in our people, our products, and our customer experience so that we could grow in-kind with our customer’s needs. Our 2019 achievements demonstrate our ability to grow at-scale, achieving record market expansion in a way that shows that we are a long-term provider to the market.”
Since its founding in 2002, FranConnect had achieved double-digit growth year-over-year. This has allowed the company to invest heavily in attracting top talent in franchising, product strategy, technology, and field operations. Over the last three years, FranConnect has doubled its workforce at its U.S. headquarters.
FranConnect’s growth has led to the creation of a new executive role, Chief Product Officer, which was awarded to Jaffrey Ali. Ali previously held the position of FranConnect’s Vice President of Product and Strategy. Ali joined FranConnect in September 2018 and has been instrumental in leading the strategy, development, and go-to-market positioning of the company’s most innovative product initiatives. This includes the upcoming launch of Optimize, set to be released in March.
Additionally, in December, FranConnect hired a new Chief Technology Officer, Andrew Jackson, who brings nearly 30 years of experience in software development, architecture, and engineering to FranConnect’s executive team. Prior to joining FranConnect, Jackson served as Chief Technology Officer of Arterra Mobility, a top-ranked MVNO based in McLean, Virginia.
“Andrew and Jaffrey are incredibly strategic technology leaders and we are fortunate to have them as part of our leadership team to help drive the future of the FranConnect Platform and our company’s growth.” said Wong. “These additions to FranConnect’s exceptional leadership team, will enable us to support our customers in achieving their greatest potential”.
For more information about FranConnect, visit www.franconnect.com.
About FranConnect
FranConnect is the leading franchise management software provider. Based on an analytics approach, only its award-winning, unified FranConnect platform engages stakeholders to grow, scale and optimize franchise systems through a connected and complete view of the business from sales to multi-unit and multi-brand performance. Over 800 brands — including 40 of the Entrepreneur’s Top 100 Global Franchises — in 18 countries count on FranConnect to successfully grow their franchise systems. FranConnect customers span all sizes, growth phases, and industries and have grown 44% faster than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global follow-the-sun operations. For more information on FranConnect, visit: www.franconnect.com
The President and CEO talks about herself, leadership, and the #1 franchise management software solution.
FranConnect, the leading provider of franchise management solutions, has taken a big step forward in its plan to accelerate innovation with the hiring of Jaffrey Ali as Vice President of Product Strategy and Management.
As CTO, Andrew is responsible for Product Architecture, Development and Deployment at FranConnect. Andrew has 30+ years’ experience leading global teams delivering highly scalable SaaS solutions for Telecoms, Media and Payments businesses. Prior to joining FranConnect, Andrew was CTO at Arterra Mobility; he has also held leadership positions at Synchronoss and Neustar.
As SVP of Marketing, Lorena Garcia is responsible for the entire end-to-end marketing function at FranConnect, including driving growth through innovative and scalable practices in account-based marketing, lead generation, market analysis, customer segmentation, digital marketing, and brand stewardship. Previously, Lorena led go-to-market teams and demand generation at technology companies including Level Access, Hobsons, Vonage and iCore Networks.
As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ. He has held senior leadership roles at Nexon, IBM, Samsung, and NTT Ltd, with extensive experience leading sales, product, and marketing teams. t, and marketing teams. As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ.
Stephanie oversees the global people operations across multiple countries including the US, Canada, India, Australia, and Colombia. Over the last five years, Stephanie has led the notable journey of building a solid foundation that supports our hardworking employees. She has successfully built programs that improve employee engagement and efficiency to ensure that FranConnect is a company of choice for top talent. Prior to joining FranConnect, Stephanie started and spent most of her HR career working for a leading tax publisher.
Vikram Raj has over 15 years of experience in franchise and multi-location management software. As the Senior Vice President of Products & Sales Engineering at FranConnect, he drives the product roadmap by combining industry insight with customer feedback to foster continuous innovation. His responsibilities include leading cross-functional teams to align product priorities with market trends, guiding clients in evaluating technical solutions, and demonstrating the measurable value FranConnect’s platform provides. During his tenure at FranConnect, Vikram has led the release of new products and offerings that increased user adoption and contributed to double-digit annual revenue growth. He emphasizes data-driven decision-making, transparent collaboration, and a strong focus on measurable results—approaches that have strengthened FranConnect’s market position and delivered sustained value to its growing global customer base.
As Chief Customer Officer, Adam leads FranConnect’s customer success, professional services, and support teams, driving strategic initiatives that maximize customer value and long-term growth. With over 30 years of experience in B2B SaaS, Adam brings a cross-functional leadership approach shaped by roles across Customer, Product, Operations, and Sales.
Adam has held key executive positions at high-growth technology companies including CallMiner and most recently Cresta, where he helped scale customer experience and AI-driven solutions for enterprise clients. His leadership is grounded in a deep commitment to customer outcomes, with Net Retention as his guiding metric. Adam is passionate about building customer-first cultures and delivering innovative solutions that unlock measurable impact.
As CFO & COO, Charlie Zhang plays a pivotal role in aligning FranConnect’s financial strategy with its operational execution. He is responsible for driving fiscal discipline while enabling scalable growth and innovation across the organization. Charlie’s dual leadership ensures that the company remains agile and resilient as it expands its footprint in the franchise and multi-location technology space.
Charlie brings a wealth of experience in financial strategy, corporate development, and operational leadership, with a background spanning investment banking, private equity, and technology. Prior to joining FranConnect, he served as CFO of ION Analytics, where he led global financial operations for a data and software company serving capital markets.
As Chief Product Officer, Mark Calvillo is responsible for shaping FranConnect’s product vision and translating it into a strategic roadmap that delivers measurable impact for customers. His leadership will focus on evolving the platform in alignment with market needs, driving innovation, and ensuring product excellence across the board.
Mark brings over two decades of experience in product leadership, most recently at Restaurant365. Known for his customer-first mindset and ability to turn insights into scalable solutions, Mark will guide FranConnect’s product strategy to support growth and deepen value for franchise and multi-location businesses.
As Chief Revenue Officer, Ayron McLochlin leads FranConnect’s global go‑to‑market and revenue organization. He is responsible for driving new customer acquisition, accelerating customer expansion, developing new markets, and overseeing pre‑sales consulting and revenue operations to support FranConnect’s continued year‑over‑year growth.
With more than 15 years of leadership experience in enterprise software, SaaS, and technology‑enabled services—and over a decade working with Private Equity–backed companies across Vista Equity Partners, K1, and MidOcean Partners—Ayron brings a proven track record of scaling organizations ranging from $10M to $600M in revenue. Known for his ability to transform commercial teams, he specializes in building high‑performing sales, marketing, customer success, and RevOps functions that create predictable and repeatable growth
As Chief of Staff, Ali Muskett serves as a strategic partner to the CEO and CFO/COO, supporting critical cross-functional initiatives that advance FranConnect's key organizational priorities. She coordinates high-impact projects spanning multiple departments, ensures organizational alignment, and translates strategic vision into executable plans while maintaining accountability across initiatives.
Ali brings over five years of experience in the franchising space, having worked directly with hundreds of franchisors throughout her career. Her background includes leading high-performing sales teams and executing strategic initiatives that drive measurable results. Known for her ability to align cross-functional teams and support execution, Ali combines franchise industry expertise with strong leadership skills to help accelerate FranConnect's growth and operational excellence.
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