Kelsey Smith
ChurnZero unveils Gabby Wong as speaker at BIG RYG 2022, the Customer Success leadership event of the year
FranConnect CEO, Gabby Wong, has just been unveiled as a key speaker at BIG RYG 2022, the Customer Success leadership event of the year!…
Automotive Franchise KPIs: 8 Metrics for Sales, Service and Technician Performance
Track automotive franchise performance with practical KPIs for quote conversion, customer retention, technician productivity, efficiency, sales mix, cycle time and customer experience.
Examples of Learning Management Systems: Types of LMS Platforms Explained
Compare common LMS types, including cloud-based, SaaS, self-hosted and enterprise learning platforms, and learn how organizations choose the right model for training and compliance.
Franchise Unit Economics: Core Metrics Every Franchisor Should Track
Learn which unit-level economics metrics help franchisors understand profitability, compare locations, identify operating gaps and improve franchisee business planning.
Franchise Technology Fees: What Franchisors Should Consider
Franchise technology fees can help fund required systems, but they should be evaluated in the context of franchisee economics, transparency, disclosure obligations and the…
ADDIE Training Model: How to Design Better Employee Learning Programs
Learn how the ADDIE training model—Analyze, Design, Develop, Implement and Evaluate—helps organizations build more structured, measurable employee learning programs.
