Privacy and Data Collection Policy

Last Updated on September 14, 2020

(To view previous version click here and here.)

FranConnect, LLC. (FranConnect) is committed to protecting the privacy of the people who use the internet systems that we provide. This document describes our policies and practices regarding the collection and use of personally identifiable information. Personally identifiable information that we may collect may include domain names, Internet Protocol (IP) addresses, e-mail addresses contact information (such as name, address, and telephone numbers) and any other information that you otherwise provide and/or we receive through our systems (“information”).

IF YOU DO NOT WANT FRANCONNECT TO COLLECT, STORE, AND PROCESS YOUR INFORMATION AS DESCRIBED IN THIS POLICY, THEN YOU HAVE THE OPTION TO OPT-OUT USING OUR CONTACT INFORMATION BELOW.

Collection Of Your Information

We only collect and use information from you for the purpose of providing the information and services that you request. We will not sell or rent information that we collect. Information collected is only used for a proper business purpose and at no time will be used outside that scope.

Personal data processed by FranConnect shall not be kept for longer than is necessary for the intended process or purposes. You have the right to request that your information be deleted, once the request has been verified the data will be deleted within a reasonable timeframe.

Information You Give Us

We collect your‎ name, postal address, email address, phone number, fax number, username, password, demographic information (such as your gender and occupation) as well as other information you directly give us.

Cookies:

Whether you submit information to the website, or are just browsing, we use cookies just as most other business websites do. Cookies are small temporary files that are stored on an individual’s computer hard drive. They are used to retrieve information that was created by our systems to do things such as:

  • Save user preferences and settings
  • Customize the content for individual users
  • Track session information (for example, determining if you are logged in or have visited before)
  • Facilitate and enhance your interaction with the contents of the website.

Information from the use of our Mobile Apps

When you use our mobile apps, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you opt in to these notifications and no longer want to receive them, you may turn them off through your operating system. We don’t access or track any location-based information from your mobile device unless you’ve given us permission. We may use analytics software (such as intercom.io) to help us better understand how people use our application. We may collect information about how often you use the application and other performance data.

We follow an opt-in permission-based text message (SMS) enrollment policy. We will not send unsolicited, bulk or commercial offers or advertisements without your permission. All SMS messages contain information on how to unsubscribe from the list. You may leave our lists at any time for any reason. If you have any questions or feel that you received unsolicited email or an unsolicited SMS message please contact us.