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Adam Walton Headshot

FranConnect Welcomes Adam Walton as Chief Customer Officer to Accelerate Customer Value and Growth

HERNDON, Va., October 7, 2025  FranConnect, the leading provider of AI-powered sales, operations, and marketing solutions for franchise and multi-location businesses, is proud to announce the appointment of Adam Walton to its executive leadership team as Chief Customer Officer (CCO). Walton will lead FranConnect’s global customer success, professional services, and education functions. He will also oversee all facets of the customer experience strategy, focusing on enhancing the value delivered to customers and supporting innovation and growth. 

“As FranConnect accelerates its global expansion and leads the industry with AI-first innovation, delivering a seamless and impactful customer experience remains central to our mission,” said Gabby Wong, CEO of FranConnect. “Adam’s deep expertise in customer experience (CX) and AI position him to elevate FranConnect’s customer engagement strategy and deliver lasting impact across our global customer base.”

With over 30 years of experience driving customer value through technology innovation, Walton brings a unique blend of cross-functional leadership across Customer, Product, Operations, and Sales. He held pivotal roles at high-growth SaaS companies including CallMiner and Cresta, where he scaled AI-enabled customer engagement platforms that delivered transformative ROI for global brands.  

“I’m honored to join the FranConnect team at such a pivotal moment,” said Walton. “I look forward to partnering with our customers to harness the power of technology and AI to unlock new levels of value, efficiency, and growth. Together, we’ll further build a customer-first culture rooted in innovation, trust, and meaningful outcomes.” 

Walton’s appointment comes during a landmark year for FranConnect, marked by the launch of breakthrough AI-powered solutions including Frannie AI™ (Data Analyst Agent, Sales Manager Agent, Operations Manager Agent, Franchise Support Agent, Training Manager Agent, Franchise Admin Agent, Finance Officer Agent), Optik IQ™, FranConnect GO and Candidate Coach—all designed to drive operational excellence and smarter decision-making for franchise and multi-location businesses. His leadership will be instrumental in ensuring every customer touchpoint—from onboarding to long-term success—is optimized for impact, innovation, and growth. 

Headshot of Austen Asadorian

FranConnect Appoints Austen Asadorian as Chief Revenue Officer

Hospitality and restaurant technology executive joins the company to fuel its next phase of growth

HERNDON, Va., September 27, 2023 – FranConnect, the leading provider of sales, operations, and marketing technology to franchises and multi-location businesses, announces the appointment of Austen Asadorian to its executive leadership team as Chief Revenue Officer. Asadorian will oversee FranConnect’s global go-to-market and revenue organization, including new customer acquisition, customer expansion, new market development, pre-sales consulting, and revenue operations, bolstering FranConnect’s continued year-over-year growth.

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Winners of the CFO awards

NVTC Announces Winners for 2023 Greater Washington Technology CFO Awards

McLEAN, Va. – (June 6, 2023) – The Northern Virginia Technology Council (NVTC), the trade association representing the region’s technology community, announced the winners for its 2023 Greater Washington Technology CFO Awards at an awards ceremony last night. This is the 27th year for this annual awards program, which is dedicated to celebrating leading finance professionals and officers across the greater Washington region.

“This year’s CFO Award winners represent the leading minds in finance and technology,” said Jennifer Taylor, president and CEO of NVTC. “We’re honored to recognize their hard work and celebrate the individual achievements that have led Northern Virginia to become one of the leading technology hubs in the nation.”

“Our region’s technology sector has experienced a massive boom in recent years, becoming the area of choice for everything from early-stage startups to established market leaders,” said Shiv Varma, partner, KPMG and chair of this year’s CFO Awards program. “The CFO Awards mark an important milestone every year as we gather together to celebrate the innovative finance professionals that have made that growth possible.”

In addition to the traditional Public Company, Private Company, and Emerging Growth CFOs of the Year, the CFO Awards judges selected a winner from the finalists for a new category that was created. The Transaction of the Year award celebrates a CFO that stood out for their role in completing a significant business transaction during the year, and this year’s winner is Jeff Cook, of Octo, who was recognized for his role in Octo’s recent acquisition by IBM.

Finally, NVTC also recognized the Michael G. Devine Hall of Fame Award honoree, Rick Nadeau, and the 2023 Class of Rising Stars at last night’s awards ceremony. An independent panel of former CFO Awards winners selected this year’s winners in five award categories.

The 2023 NVTC Technology CFO Awards winners are:

Emerging Growth CFO of the Year:
Andrew Volkmann, FranConnect 

Private Company CFOs of the Year:
Joe Harar, EdgeConneX
Silvana Hernandez, Pavion

Public Company CFO of the Year:
Susan Lynch, V2X, Inc.

Transaction of the Year:

Jeff Cook, Octo

2023 Class of Rising Stars:
Zach Blaine, Expel
Paul Donnell, FiscalNote
Emily Lane, Arcfield
Tim Mulieri, GTT Communications, Inc.
Matthew Robarge, Cision
Samantha Ross, Unanet
Amanda Williams, IonQ

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Contact

Tarin Horan

Northern Virginia Technology Council (NVTC)

thoran@nvtc.org

703.946.0319

 

About the Northern Virginia Technology Council

NVTC is the trade association representing the Northern Virginia technology community. As one of the nation’s largest technology councils, NVTC serves companies from all sectors of the industry, from small businesses and startups to Fortune 100 technology companies, government contractors, as well as service providers, academic institutions, and nonprofit organizations. More than 460 members look to the organization as a resource for networking and educational opportunities, peer-to-peer communities, policy advocacy, industry promotion, fostering of strategic relationships, and branding of the region as a major global technology center. Learn more at www.nvtc.org.

A woman views a desktop that discusses FranConnect's Global Prescence

FranConnect Expands Global Presence, Launching in Australia & APAC, and appointment of General Manager, A/NZ

SYDNEY, May 24, 2023 — FranConnect, the leading franchise and multi-location management software provider, is excited to announce its expansion into the A/NZ and APAC markets. This marks an important milestone for FranConnect as it continues to grow its global footprint on the heels of its strategic acquisition of World Manager. Under the consolidated company, FranConnect offers the most comprehensive franchise and multi-location management solutions to franchisors and multi-location businesses in the market globally.

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A desktop features the Entrepreneur of the Year logo

EY Announces Gabby Wong of FranConnect as an Entrepreneur Of The Year® 2023 Mid-Atlantic Award Finalist

Entrepreneur Of The Year celebrates ambitious entrepreneurs who are building bolder futures

(HERNDON, Virginia) April 28, 2023 – Ernst & Young LLP (EY US) today announced that Gabby Wong, CEO of FranConnect was named an Entrepreneur Of The Year® 2023 Mid-Atlantic Award finalist. Now in its 37th year, Entrepreneur Of The Year is one of the preeminent competitive business awards for transformative entrepreneurs and leaders of high-growth companies who are building a more equitable, sustainable, and prosperous world for all.

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CFO Andy Volkmann on a desktop screen for his CFO wards finalist position

Andy Volkmann of FranConnect Named “2023 NVTC Emerging Growth CFO of the Year Award Finalist” by the Northern Virginia Technology Council

Award Recognizes Top Finance Executives for their Exceptional Contribution to the Economic Growth of the Region’s Technology Community

(HERNDON, Virginia) April 20, 2023FranConnect, the global leader of franchise and multi-location management solutions for driving success in sales, operations, and marketing, is proud to announce its Chief Financial Officer, Andy Volkmann, has been recognized as a finalist for the 27th annual Northern Virginia Technology Council (NVTC) Emerging Growth CFO of the Year Award.  This prestigious award recognizes top finance leaders for their extraordinary achievements and excellence in advancing the economic development of the region’s technology community.

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