Kelsey Smith

Drive-Thru Coffee Franchise Growth: What the Fastest-Growing Brands Get Right
Drive-thru coffee brands win on speed, consistency, throughput, labor execution and repeatable local operations. Learn the operating disciplines behind scalable growth.

From Reactive to Proactive: The New Standard for QSR Operational Excellence
Learn how QSR franchise brands can move from reactive operations to proactive operational excellence by using leading indicators, integrated training, audits, corrective actions and…

Franchisee Hub Adoption: How to Get Owners to Actually Use the Platform
Improve franchisee Hub adoption with clearer content ownership, better information architecture, launch communication, mobile access and reinforcement tied to daily operating needs.

A Company Built for the Franchise Ecosystem. A Decade of Evolving the Business At-Scale. A Legacy of Impact.
After nearly 10 years leading FranConnect, I’ve made the decision to begin a planned leadership transition that supports the company’s long-term success while allowing…

AI in Franchising: Real Strategies That Top Brands Are Using Today
Explore practical ways franchise and multi-location brands are applying AI to development, operations, support and decision-making, with a focus on measurable business use cases…




