Request a Demo
Open locations with more visibility

See how Opener gives franchisors and franchisees complete visibility into every step of the opening process.

Explore Opener →

Foundation and Analytics

Centrally manage agreements and location data

Engage

Collaborate, onboard and retain owners and employees

Profit

Streamline royalty process

Frannie AI

Explore the full AI agent family

AI-powered franchise operations

Transform franchise operations with AI-powered insights, reporting and knowledge at your fingertips.

Explore Frannie AI →
Customer success

See how franchise and multi-location brands use FranConnect across growth, operations and performance.

Explore Customers →
Company News · Global News

FranConnect Appoints AI Visionary Wendell Jisa as Executive Chairman of its Board of Directors

Read the latest news →
,

5 Employee Training Methods for Multi-Location Teams

A cartoon of people working in an office efficiently

Written by Kelsey Smith

Well-trained employees are generally better equipped to perform their roles and feel confident doing so. Because training has such a direct effect on day-to-day success, managers should choose training methods deliberately rather than simply chasing the newest trend.

Different training methods have different strengths and drawbacks. Here are five of the most popular approaches and where each can fit.

1. Classroom Learning

Traditional instructor-led training allows constant interaction between trainers and learners. Questions can be answered in real time, participants can learn from one another, and a strong facilitator can keep energy high.

Classroom learning is not ideal for every situation. Some learners may find lecture-heavy formats unengaging, and in-person training can create significant venue, travel, and scheduling costs. Still, collaborative learning remains valuable when direct discussion matters.

2. eLearning

Virtual learning fits naturally into a workforce already accustomed to digital tools. It works especially well for self-paced learning, where employees can move through material at a speed that fits their needs.

The major advantage of eLearning is scalability: organizations can deliver training to large distributed workforces without putting everyone in the same room.

Online learning still requires upkeep. Content can become dated, and managers need ways to measure whether employees are genuinely engaging. Surveys, quizzes, practice activities, and completion analytics can help.

3. Hands-On Training

Some people learn best by doing. Hands-on training lets employees practice the skills they will actually use in the role and can be especially useful for onboarding or new responsibilities.

Because hands-on learning can feel overwhelming, managers should monitor progress carefully. Pairing newer employees with experienced team members can add context, while teaching others can reinforce knowledge for the experienced employee as well.

4. Mentorship

Mentorship programs pair employees with more experienced colleagues, helping transfer practical knowledge while building stronger relationships. This format can be particularly helpful for people who are less comfortable asking questions in a classroom setting.

Mentoring requires real commitment. It consumes employee time, and the relationship works best when both mentor and mentee genuinely want to participate.

5. Role-Playing

Role-playing gives employees a controlled environment to practice difficult or uncommon scenarios before they face them in real life. It can be especially useful in customer-facing roles.

Not everyone enjoys performing in front of colleagues, so managers should use this method thoughtfully. The purpose is skill-building, not creating anxiety.

Choosing the Right Training for Your Team

No single training method works for every learner or every skill. Strong training programs often blend multiple approaches and use a learning-management system to organize, deliver, and measure them consistently.

The legacy infographic that originally accompanied this article was hosted on an external HubSpot asset rather than in staging Media. That fragile dependency has been removed while the full five-method framework remains intact.

author avatar
Kelsey Smith Director of Digital Marketing
Kelsey Smith is a digital marketing leader specializing in B2B SaaS, AI search optimization, SEO, and demand generation. He helps organizations leverage AI, data, and marketing technology to accelerate growth and deliver measurable business results.
Kelsey Smith Avatar

About the author

Connect Insight to Action Across Your Franchise Network

See how FranConnect connects franchise development, openings, operations, training, quality, royalties and analytics in one platform.