Friendly’s Ice Cream used RizePoint to modernize internal audits, strengthen food-safety oversight and give restaurant leaders faster access to meaningful operating data.
Challenge: Replace Limited Third-Party Auditing
Friendly’s had relied on a third-party audit process built around spreadsheet-based data capture. As the restaurant system evolved, the company wanted a more consistent and comprehensive way for general managers and operations leaders to evaluate food safety, cleanliness, brand standards and employee execution.
Solution: Bring Auditing In-House
Friendly’s adopted RizePoint to support internal audits and create custom evaluation criteria. The platform made it easier to collect richer information, distribute results quickly and expand assessments beyond traditional compliance checks into areas such as guest satisfaction and employee behavior.
RizePoint also helped the organization reinforce food-safety practices by making standards and audit results more visible to the people responsible for execution.
Operational Impact
- Reduced dependence on third-party audits.
- More consistent internal evaluations across restaurants.
- Faster distribution of audit results and follow-up information.
- Custom criteria for guest satisfaction and employee behavior.
- Greater ability to identify performance gaps before they become larger problems.
“This year our internal Operations Directors began conducting internal audits using RizePoint, and they commented on how much easier and more enjoyable auditing was because they could eliminate the paper and pencil routine and allow RizePoint to notify the right people automatically.”
Lionel Bisson, Director of Quality Assurance for Friendly’s Ice Cream LLC
For Friendly’s, the shift to digital internal auditing created a more proactive quality program focused on preventing issues rather than reacting after the fact.
