FranConnect reported record customer growth and expanded global partnerships in 2022.
HERNDON, Va. — February 8, 2023 — FranConnect announced milestone achievements across growth, customer experience, and product innovation. The company expanded partnerships with more than 100 brands and welcomed more than 120 new franchise and multi-location customers, including Pet Valu, KOA, and Mathnasium.
At the time, more than 1,500 brands and 350,000 units worldwide used FranConnect solutions.
“I want to thank our customers — who continue to partner with us year after year,” said Gabby Wong, CEO of FranConnect. “Our industry-leading NPS shows how we continue to deliver for those brands — supporting their growth and transformation to enable better scale within their businesses.”
World Manager Expanded the Platform
FranConnect’s acquisition of World Manager expanded the platform with enterprise learning-management and frontline employee-engagement capabilities and added customers across retail, restaurant, hospitality, and other multi-location industries.
New Products and Capabilities
- Advanced Royalty Manager capabilities for complex international royalty and fee calculations.
- Franchise Scorecards and Projects capabilities for unit performance and system-wide initiatives.
- Enhanced support for multi-unit territory development, transfers, and terminations.
- Consulting programs focused on onboarding speed, franchisee performance, and brand consistency.
Team Growth
FranConnect expanded employee headcount by approximately 20% in 2022 and added leadership in partnerships, revenue operations, enterprise sales, and strategic planning.
- Michael Osovski — Vice President of Partnerships
- Larissa Levine — Vice President of Revenue Operations
- Molly Aiken — Vice President of Enterprise Sales
- Trevor Anthony — Chief of Staff
About FranConnect
FranConnect provides franchise and multi-location management software supporting development, operations, training, performance, royalties, and growth.
