Promoting Ian Walsh to the newly created position of Chief Operating Officer.
HERNDON, Va. — December 8, 2021 — FranConnect announced the expansion of its C-suite, promoting Ian Walsh to Chief Operating Officer. In the role, Walsh was charged with overseeing customer-facing operations spanning enablement, adoption, retention, market development, professional services, customer success, strategy and commercialization, and strategic partnerships.
Walsh joined FranConnect in 2020 as Senior Vice President of Marketing and later assumed responsibility for customer success, bringing marketing discipline and scale into customer engagement.
The original announcement included a legacy portrait hosted on an external HubSpot asset. That image dependency has been removed while the complete leadership announcement remains intact.
“2021 has been a year of tremendous growth for FranConnect, and the time is right to expand our leadership team as we prepare for 2022,” said Gabby Wong, CEO of FranConnect. “In order to drive even greater impact and value for our customers throughout their journey with us, we must operate with cohesion and consistency across all areas.”
FranConnect said the year included more than 100 new or expanded customer relationships along with investments in field operations, unit-opening workflows, and AI-supported franchise development.
“The incredible momentum we have experienced over this past year has created a perfect opportunity to evolve our structure as we look to 2022 and beyond,” said Walsh. “Our teams are going to be working together like never before as we refine how we bring new products to market and support our clients in every step of their own growth plans.”
About FranConnect
FranConnect provides franchise management software supporting franchise sales, operations, marketing, and performance across multi-location brands.
