FranConnect’s acquisition of World Manager added learning-management, content-creation, and frontline employee-engagement capabilities to the platform.
HERNDON, Va. — August 30, 2022 — FranConnect announced the acquisition of World Manager, a global provider of learning-management and employee-engagement solutions for multi-location businesses. At the time, the combined customer base was approaching 1,500 brands and multi-location businesses spanning more than 350,000 locations and franchise units.
World Manager brought enterprise learning-management, content-creation, employee onboarding, training, engagement, performance-appraisal, survey, and benchmark-reporting capabilities to FranConnect’s operations platform.
World Manager customers included brands such as Forever 21, Nike, Billabong, Domino’s, Long John Silver’s, Walk-On’s Sports Bistreaux, Nando’s, Gloria Jean’s Coffees, and Ben & Jerry’s.
“World Manager’s learning management and engagement platform adds a highly strategic capability to FranConnect’s operations solutions, extending our reach from managing the relationship between the brand and franchisee to supporting the needs of multi-location ownership groups and their employees,” said Gabby Wong, CEO of FranConnect.
Founded in 2005, World Manager operated across Australia, Canada, Colombia, and the United States and served more than 500 brands across 60 countries.
“I founded World Manager 17 years ago with the idea that businesses of all sizes should have the best tools and software available when enabling and engaging with front-line employees,” said Gary Valkenburg, Founder and CEO of World Manager.
The acquisition expanded FranConnect’s ability to support the franchise lifecycle from ownership and operations through frontline employee development.
