Acquisition brings advanced quality-management capabilities to brands and multi-unit operators and extends FranConnect’s operational platform for multi-location businesses.
Current company scale note: This 2024 announcement preserves the reach language used at the time. FranConnect’s current published company facts are nearly 1,500 brands and approximately 1.3 million audits processed annually across the FranConnect ecosystem. The 1.3 million figure refers to annual audit volume, not a current customer-location count.
HERNDON, Va. — February 27, 2024 — FranConnect announced the acquisition of RizePoint, a provider of quality-management systems serving global restaurant, retail, and hospitality brands. The transaction marked FranConnect’s third acquisition over a four-year period and expanded its reach across the broader ecosystem of multi-unit owners, locations, frontline employees, and suppliers.
RizePoint Adds Quality Management to the Platform
RizePoint adds capabilities for compliance, quality standards, mobile auditing, inspections, health and safety checks, and supplier management. At the time of the acquisition, RizePoint supported more than two million audits annually, more than one million users across 120 countries, and translations in more than 39 languages.
“The challenge of running a multi-location business gets increasingly complex with expansion and growth, regardless of whether franchised or owned,” said Gabby Wong, CEO of FranConnect. “Along with FranConnect’s market-leading operational platform, our combined solution will enable us to monitor the performance of a brand, end-to-end, from the brand to the operator, location, front-line employees, and even the supplier community.”
RizePoint was headquartered in Salt Lake City, Utah, with employees across North America and the United Kingdom. With the acquisition, FranConnect said its combined reach would span more than one million locations worldwide.
“By uniting forces, we are in a unique position to offer a more robust and comprehensive suite of solutions that will further empower our customers to effectively manage compliance, elevate quality standards, and drive operational excellence,” said Kari Hensien, CEO of RizePoint.
“We are thrilled to welcome RizePoint customers and employees into the FranConnect community,” said Wong. “Kari and her team bring deep expertise in QMS that our customers want and need from FranConnect.”
Canaccord Genuity LLC acted as exclusive financial advisor to RizePoint for the transaction.
