FranConnect closed 2024 with record bookings, major product launches, expanded customer relationships, and leadership investments across the business.
HERNDON, Va. — January 29, 2025 — FranConnect announced milestone achievements for 2024, including record sales bookings, new customer growth, product innovation, and leadership changes designed to support continued expansion.
FranConnect said it expanded partnerships with more than 150 brands and welcomed 105 new customers during the year. New relationships included major franchise and multi-location brands such as Subway®, Sonesta International Hotels, and Fantastic Sams.
“Partnering with brands like Sonesta, Subway, Fantastic Sams, and many others demonstrates the breadth and depth of our capabilities in franchising,” said Gabby Wong, CEO of FranConnect. “Over the past year, we made a concerted effort to advance our products in the areas of operations, analytics, and AI to solve the hardest problems faced by franchise and multi-location businesses.”
The year also included FranConnect’s acquisition of RizePoint, expanding the platform’s quality-management capabilities and extending its reach across multi-unit operators, locations, frontline employees, and suppliers.
2024 Product Investments
- FranConnect Analytics: Introduced real-time analytics designed to help brands turn platform data into more actionable operating and investment decisions.
- Learning and employee engagement: Expanded enterprise learning-management and content-creation capabilities across the operations platform.
- Frannie AI™: Launched AI agents including Analyzer, Builder, and Automator to support analysis, content generation, and business-process automation.
- Platform enhancements: Rolled out more than 80 product improvements across the FranConnect platform based on evolving customer and market requirements.
Leadership Investments
FranConnect also announced leadership changes focused on customer experience and product strategy. Lisa Maynard was named Chief Customer Officer, while Vikram Raj was promoted to Senior Vice President of Products and Sales Engineering.
“We are excited about the market opportunities ahead and are dedicated to continuously investing in our market, products, and people,” said Wong. “Our commitment to innovation will further propel growth and operational excellence for years to come.”
About FranConnect
FranConnect is an AI-powered franchise management platform that has supported franchise and multi-location organizations for more than 25 years. Nearly 1,500 brands use FranConnect across franchise development, openings, operations, training, quality, analytics, royalties and AI-assisted workflows.
