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Quickly address franchisee questions and concerns with an online helpdesk for tracking, managing, and reporting on all support requests. Eliminate bottlenecks, respond to issues quickly, and reduce costs.
Automatically route tickets to subject matter experts for expedited handling.
Easily create a searchable FAQ knowledge base to provide instant answers to common questions and alleviate support costs. Build reply templates to simplify FAQs such as password reset, common functionality, etc.
Track tickets, response rates and support history by unit all within the same centralized franchise management platform.