FranConnect Support

Improve franchisee satisfaction and reduce support costs

Quickly address franchisee questions and concerns with an online helpdesk for tracking, managing, and reporting on all support requests. Eliminate bottlenecks, respond to issues quickly, and reduce costs.

Optimizing Franchisee Performance
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Rapid Response for Higher Franchisee Satisfaction

Automatically route tickets to subject matter experts for expedited handling.

Amplify Expertise Across Your Organization
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Address Common Requests

Easily create a searchable FAQ knowledge base to provide instant answers to common questions and alleviate support costs. Build reply templates to simplify FAQs such as password reset, common functionality, etc.

Gain Visibility into Business Health
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Track Support Requests in One Place

Track tickets, response rates and support history by unit all within the same centralized franchise management platform.

Ready to See FranConnect In Action For Yourself?