Leverage FranConnect to Grow Your Hospitality Business

Open Locations Faster, Ensure Compliance, Gain Visibility of Performance and Effectively Retain and Onboard Employees

Leverage FranConnect to Grow Your Hospitality Business

Open Locations Faster, Ensure Compliance, Gain Visibility of Performance and Effectively Retain and Onboard Employees

Trusted by Leading Hospitality Brands

Salamander Hotels & Resorts, a FranConnect Customer
Selina, a FranConnect Customer
Capella Hotels & Resorts, a FranConnect Customer
WaterWalk, a FranConnect Customer

FranConnect is a cloud-based platform that offers a single shared view of your multi-location hospitality business’ growth and operational performance across locations. FranConnect serves as the System of Record (SOR) for the location. Open, operate and engage from the location to the front-line employees. Serving as the backbone for more than 1,500 brands and 350,000 locations worldwide, FranConnect is trusted by these brands to facilitate location expansion, streamline operations, foster collaboration among locations, and boost profitability.

Open Locations Faster: Eliminate common workflow bottlenecks and causes of delay

When opening a new location, timing is everything. One mistake can lead to delays, costing thousands or more in lost sales. FranConnect’s Opener solution reduces delays, miscommunication, and inefficiencies by managing all coordination tasks in one place – construction, training, grand opening, and more.

So, you open on-time, every time.

  • Streamline Critical Tasks- automate vital tasks such as compliance and regulatory requirements. Proactively identify dependencies and milestones and track every step with notifications and status reporting.
  • Improve Stakeholder Collaboration- get visibility into every step of the onboarding process with productivity and collaboration tools that connect stakeholders to key documents, project plans, and milestones in real-time.
  • Navigate with Transparency- Avoid delays and quickly resolve issues. Checklist templates offer transparency and consistency to the entire team and keep everyone on the same page.

C-level Visibility of Performance Across Your Locations

FranConnect helps executives & senior managers gain visibility across all functions, locations & consumer activity at the corporate and location-level.

Maintain Brand Consistency: Automate Compliance Checks for Improved Adherence to Standards

A 5-star guest experience is critical for the hospitality industry. An exceptional experience translates to loyal customers who return and recommend your location. It all starts with brand consistency. The execution of room sanitation procedures, food preparation, and other operating procedures must be consistent.

FranConnect enables you to streamline compliance initiatives such as inspections through automating checklists on a mobile device and aggregating performance within the FranConnect platform. Use data from completed inspections and compare performance across locations so you can put the right measures in place.

Better Tools for Your Operations Team to Work Across Locations

Creating a more scaled operations team to handle broad location growth goes beyond more efficiently executing checklists. Regional Directors need improved tools to see performance across regions and assign and track actions​.

Improve Your Location Engagement with Corporate

Performance is a two-way street. Standards need to be driven top-down from corporate, BUT successful performance is a result of good communications between corporate and the location managers.

  • Map-based visuals for thumbnails on locations and performance​
  • Workflows + Tasks assigned and driven off of performance​
  • Summary KPIs + Metrics for further discoverability​
  • Corrective action plans can include learning curriculum for managers + front-line employees

More Engaged Front-Line Employees for Better Customer Experience

According to the Key HR Statistics and Trends in 2023 Report, the average hospitality employee turnover rate in the United States is 74%. In fact, the cost to replace an employee on average is 33% of their annual salary. Learning and development is a critical tool in the toolkit for successful operations and drives improved unit economics for the owners. Better-trained employees means faster ramp time and less turnover.

FranConnect provides a way for hospitality businesses to develop and deploy highly customized branded content to support front-line employee training for improved onboarding and engagement and enables brands to monitor engagement success at the unit-level. Operations teams are empowered to deliver and monitor best practice training, access up-to-the-minute data, staff training results, performance appraisals, and satisfaction surveys with benchmark reporting.

DISCOVER THE FRANCONNECT PLATFORM

FranConnect is the leading franchise and multi-location management software provider. For over 20 years, the FranConnect platform has helped over 1,500 brands drive growth, improved profitability, and streamline operational performance.

FranConnect is a cloud-based platform that offers a single shared view of your multi-location hospitality business’ growth and operational performance across locations. FranConnect serves as the System of Record (SOR) for the location. Open, operate and engage from the location to the front-line employees. Serving as the backbone for more than 1,500 brands and 350,000 locations worldwide, FranConnect is trusted by these brands to facilitate location expansion, streamline operations, foster collaboration among locations, and boost profitability.

Open Locations Faster: Eliminate common workflow bottlenecks and causes of delay

When opening a new location, timing is everything. One mistake can lead to delays, costing thousands or more in lost sales. FranConnect’s Opener solution reduces delays, miscommunication, and inefficiencies by managing all coordination tasks in one place – construction, training, grand opening, and more. So, you open on time, every time.

  • Streamline Critical Tasks- automate vital tasks such as compliance and regulatory requirements. Proactively identify dependencies and milestones and track every step with notifications and status reporting.
  • Improve Stakeholder Collaboration- get visibility into every step of the onboarding process with productivity and collaboration tools that connect stakeholders to key documents, project plans, and milestones in real-time.
  • Navigate with Transparency- Avoid delays and quickly resolve issues. Checklist templates offer transparency and consistency to the entire team and keep everyone on the same page.
C-level Visibility of Performance Across Your Locations

FranConnect helps executives & senior managers gain visibility across all functions, locations & consumer activity at the corporate and location-level.

Maintain Brand Consistency: Automate Compliance Checks for Improved Adherence to Standards

A 5-star guest experience is critical for the hospitality industry. An exceptional experience translates to loyal customers who return and recommend your location. It all starts with brand consistency. The execution of room sanitation procedures, food preparation, and other operating procedures must be consistent.

FranConnect enables you to streamline compliance initiatives such as inspections through automating checklists on a mobile device and aggregating performance within the FranConnect platform. Use data from completed inspections and compare performance across locations so you can put the right measures in place.

Better Tools for Your Operations Team to Work Across Locations

Creating a more scaled operations team to handle broad location growth goes beyond more efficiently executing checklists. Regional Directors need improved tools to see performance across regions and assign and track actions​.

Improve Your Location Engagement with Corporate

Performance is a two-way street. Standards need to be driven top-down from corporate, BUT successful performance is a result of good communications between corporate and the location managers.

  • Map-based visuals for thumbnails on locations and performance​
  • Workflows + Tasks assigned and driven off of performance​
  • Summary KPIs + Metrics for further discoverability​
  • Corrective action plans can include learning curriculum for managers + front-line employees
More Engaged Front-Line Employees for Better Customer Experience

According to the Key HR Statistics and Trends in 2023 Report, the average hospitality employee turnover rate in the United States is 74%. In fact, the cost to replace an employee on average is 33% of their annual salary. Learning and development is a critical tool in the toolkit for successful operations and drives improved unit economics for the owners. Better-trained employees means faster ramp time and less turnover.

FranConnect provides a way for hospitality businesses to develop and deploy highly customized branded content to support front-line employee training for improved onboarding and engagement and enables brands to monitor engagement success at the unit-level. Operations teams are empowered to deliver and monitor best practice training, access up-to-the-minute data, staff training results, performance appraisals, and satisfaction surveys with benchmark reporting.

DISCOVER THE FRANCONNECT PLATFORM

FranConnect is the leading franchise and multi-location management software provider. For over 20 years, the FranConnect platform has helped over 1,500 brands drive growth, improved profitability, and streamline operational performance.