Expand and open locations faster
Sales
Opener
Ensure quality and compliance across all locations
Brand Consistency
Performance
RizePoint QMS Optik IQ™Centrally manage agreements and location data
Analytics
Command Center
Info ManagerCollaborate, onboard and retain owners and employees
Hub
Training and Development
If you’ve been told that you’re the new FranConnect expert at your company, this is the class for you! This class will give you an overview of how FranConnect works, and basic troubleshooting for common user problems. We’ll go over administering users and their permissions, and making changes to the database to customize your users’ experience.
Transfers, location refreshes, acquiring additional locations – these are all situations where you have a list of items to complete in order to accomplish the goal. FranConnect has a number of tools to help you keep track of these tasks.This session examines some situations encountered by other franchisors, and discusses the pros and cons of each solution.
As you become more experienced in the store opening process, you’ll quickly realize the importance of continuously refining your checklists. Join us for an engaging discussion on how to update tasks and effortlessly distribute them to your desired locations. Additionally, we’ll delve into the intriguing topic of understanding what might occur when changes appear to not have taken effect or have been randomly applied.
Keeping your data clean is imperative to keep your single source of truth valuable. In this session, we’ll explore all of the ways data comes into and out of FranConnect, from imports and hand-entry to API integration.
The Hub just got a facelift that can help you build franchisee engagement like never before! Learn how Hub 2.0 can focus your franchisees on the information they need, build adoption of brand standards, and support their success.
You can make the Hub experience cleaner (and more attractive) for your users. In this session, we’ll cover limiting folder access with roles, using HTML to create nav pages, making stories Recommended, and using URLs to point people to Hub content from other places such as campaigns and Top Stories.
So, you’re the new product manager for FranConnect, and they tell you the Hub is outdated, and needs an overhaul. Where do you even start? This session covers techniques for finding potentially outdated and little-used information, and discovering how your users are actually searching for information.
Even if you don’t have a lot of bandwidth for advanced functions, you can make your franchisee management easier.
FranConnect has the ability to separate groups of locations based on similarities. Need a group of “sold, not opened” locations? How about locations available for transfer? We’ll show you how Lifecycle Stages can help you keep the chaos in order.
Identify the most important data to your business and streamline your view of each franchisee to see exactly what you need to. Our system allows you to add custom tabs and fields to follow the information that is most relevant to you. Plus, we offer an easy-to-use importing feature that enables you to quickly import information to Information Manager, making it easy to get started getting your dataa in shape.
We always say that Information Manager is your filing cabinet, but it is so much more than that – it’s your risk mitigation tool for compliance, renewals, and supporting your franchisees. We’ll go over the basic best practices for keeping franchisee information in Information Manager, and use cases from our customers.
How you transfer ownership in FranConnect has a huge impact on your ability to view the history of a location, and on your Item 20 reports. In this session, we’ll show you how to easily transfer ownership in a way that preserves the location history.
Join us for an exciting webinar on automating your franchisee lifecycle with FranConnect’s platform. Discover how to effortlessly track key expiration dates for leases, insurance, and franchise agreements, streamlining the renewal process like never before. Plus, we’ll reveal other innovative use cases for workflows and web forms to easily collect and update important data. Don’t miss out on this game-changing knowledge!
Does the nearly 1000-field location record STILL not contain information you want to collect, such a store hours or agreement documents? Join us to learn how to customize your Information Manager records to show the fields you want and ONLY those fields! You’ll also learn how to mask fields from unauthorized viewers while keeping them visible for the users who need them.
Join us to learn how to automate the collection of periodic information from your franchises. Discover how to build reports for reviewing and coaching your franchise locations, including their performance against corporate benchmarks and sales.
As you become more experienced in the store opening process, you’ll quickly realize the importance of continuously refining your checklists. Join us for an engaging discussion on how to update tasks and effortlessly distribute them to your desired locations. Additionally, we’ll delve into the intriguing topic of understanding what might occur when changes appear to not have taken effect or have been randomly applied.
Register for our upcoming training webinar to learn how to effortlessly produce and evaluate Sales Reports, Profit and Loss statements, and Key Performance Indicators. Uncover the secrets to efficiently applying payments, managing royalty information, credit/debit memos, and electronic funds transactions. Don’t miss out on this opportunity to streamline your franchise management process.
If you’re new to your company’s development team, this session will prepare you to close the most deals with the least wasted effort. We’ll discuss what we’ve seen from successful FranConnect customers to move leads through the funnel to closure.
You’ve got a significant investment in powerful sales lead handling software. Are you getting everything you could be from the Sales Module? We’ll share some questions you can ask to see if you’re maximizing the benefit you get from that investment.
Learn the best techniques for implementing multi-unit franchise sales in our upcoming training session. Gain valuable insights on how to seamlessly handle multiple units, properly categorize units that have been sold but are not yet in development, and effectively initiate opening sequences. Don’t miss out on this opportunity to enhance your sales strategies.
With our lead grouping feature, you can send automated messages that resonate personally with each group. Drip campaigns allow you to keep your message in front of prospects and build engagement over time. Plus, our action setup feature ensures that you have a plan in place when a lead goes dark, keeping you in control of the sales process.
You want to make some engaging training, but what you have now is documents, slides and videos. In this session, we’ll discuss how you can use what you have to make good-looking training that your users will want to complete.
We’ll discuss providing strategic plans for certain segments of the franchisee community. You may want to coach franchisees who are deviating from the brand standard, who are struggling in their business, or who have specialized needs for their market types. We’ll talk about how FranConnect Playbooks are used to provide a roadmap for groups of franchisees with similar needs, and how to set up a program to do this strategic coaching.
Springboard to Success Series On-Demand
Targeted Training Series On-Demand
As CTO, Andrew is responsible for Product Architecture, Development and Deployment at FranConnect. Andrew has 30+ years’ experience leading global teams delivering highly scalable SaaS solutions for Telecoms, Media and Payments businesses. Prior to joining FranConnect, Andrew was CTO at Arterra Mobility; he has also held leadership positions at Synchronoss and Neustar.
As SVP of Marketing, Lorena Garcia is responsible for the entire end-to-end marketing function at FranConnect, including driving growth through innovative and scalable practices in account-based marketing, lead generation, market analysis, customer segmentation, digital marketing, and brand stewardship. Previously, Lorena led go-to-market teams and demand generation at technology companies including Level Access, Hobsons, Vonage and iCore Networks.
As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ. He has held senior leadership roles at Nexon, IBM, Samsung, and NTT Ltd, with extensive experience leading sales, product, and marketing teams. t, and marketing teams. As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ.
Stephanie oversees the global people operations across multiple countries including the US, Canada, India, Australia, and Colombia. Over the last five years, Stephanie has led the notable journey of building a solid foundation that supports our hardworking employees. She has successfully built programs that improve employee engagement and efficiency to ensure that FranConnect is a company of choice for top talent. Prior to joining FranConnect, Stephanie started and spent most of her HR career working for a leading tax publisher.
Vikram Raj has over 15 years of experience in franchise and multi-location management software. As the Senior Vice President of Products & Sales Engineering at FranConnect, he drives the product roadmap by combining industry insight with customer feedback to foster continuous innovation. His responsibilities include leading cross-functional teams to align product priorities with market trends, guiding clients in evaluating technical solutions, and demonstrating the measurable value FranConnect’s platform provides. During his tenure at FranConnect, Vikram has led the release of new products and offerings that increased user adoption and contributed to double-digit annual revenue growth. He emphasizes data-driven decision-making, transparent collaboration, and a strong focus on measurable results—approaches that have strengthened FranConnect’s market position and delivered sustained value to its growing global customer base.
As Chief Customer Officer, Adam leads FranConnect’s customer success, professional services, and support teams, driving strategic initiatives that maximize customer value and long-term growth. With over 30 years of experience in B2B SaaS, Adam brings a cross-functional leadership approach shaped by roles across Customer, Product, Operations, and Sales.
Adam has held key executive positions at high-growth technology companies including CallMiner and most recently Cresta, where he helped scale customer experience and AI-driven solutions for enterprise clients. His leadership is grounded in a deep commitment to customer outcomes, with Net Retention as his guiding metric. Adam is passionate about building customer-first cultures and delivering innovative solutions that unlock measurable impact.
As CFO & COO, Charlie Zhang plays a pivotal role in aligning FranConnect’s financial strategy with its operational execution. He is responsible for driving fiscal discipline while enabling scalable growth and innovation across the organization. Charlie’s dual leadership ensures that the company remains agile and resilient as it expands its footprint in the franchise and multi-location technology space.
Charlie brings a wealth of experience in financial strategy, corporate development, and operational leadership, with a background spanning investment banking, private equity, and technology. Prior to joining FranConnect, he served as CFO of ION Analytics, where he led global financial operations for a data and software company serving capital markets.
As Chief Product Officer, Mark Calvillo is responsible for shaping FranConnect’s product vision and translating it into a strategic roadmap that delivers measurable impact for customers. His leadership will focus on evolving the platform in alignment with market needs, driving innovation, and ensuring product excellence across the board.
Mark brings over two decades of experience in product leadership, most recently at Restaurant365. Known for his customer-first mindset and ability to turn insights into scalable solutions, Mark will guide FranConnect’s product strategy to support growth and deepen value for franchise and multi-location businesses.
As Chief Revenue Officer, Ayron McLochlin leads FranConnect’s global go‑to‑market and revenue organization. He is responsible for driving new customer acquisition, accelerating customer expansion, developing new markets, and overseeing pre‑sales consulting and revenue operations to support FranConnect’s continued year‑over‑year growth.
With more than 15 years of leadership experience in enterprise software, SaaS, and technology‑enabled services—and over a decade working with Private Equity–backed companies across Vista Equity Partners, K1, and MidOcean Partners—Ayron brings a proven track record of scaling organizations ranging from $10M to $600M in revenue. Known for his ability to transform commercial teams, he specializes in building high‑performing sales, marketing, customer success, and RevOps functions that create predictable and repeatable growth
As Chief of Staff, Ali Muskett serves as a strategic partner to the CEO and CFO/COO, supporting critical cross-functional initiatives that advance FranConnect's key organizational priorities. She coordinates high-impact projects spanning multiple departments, ensures organizational alignment, and translates strategic vision into executable plans while maintaining accountability across initiatives.
Ali brings over five years of experience in the franchising space, having worked directly with hundreds of franchisors throughout her career. Her background includes leading high-performing sales teams and executing strategic initiatives that drive measurable results. Known for her ability to align cross-functional teams and support execution, Ali combines franchise industry expertise with strong leadership skills to help accelerate FranConnect's growth and operational excellence.
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