Expand and open locations faster
Sales
Opener
Ensure quality and compliance across all locations
Brand Consistency
Performance
RizePoint QMS Optik IQ™Centrally manage agreements and location data
Analytics
Command Center
Info ManagerCollaborate, onboard and retain owners and employees
Hub
Training and Development
Discover how Christian Brothers Automotive uses FranConnect and Candidate Coach to engage franchise candidates from the moment they express interest. By delivering timely, personalized communication throughout the discovery process, Candidate Coach helps increase qualified conversations and keep prospects moving forward. Since implementing the solution, the brand has increased its candidate connection rate from 20% to nearly 30%, creating more opportunities to convert leads into franchise owners.
Watch how FranConnect transformed franchise operations for brands like Jeff’s Bagel Run by replacing scattered spreadsheets with a centralized platform for managing leads, onboarding, and growth. Hear firsthand how its powerful support, data insights, and end-to-end visibility helped teams move faster, work smarter, and drive measurable results.
Get a closer look at FranConnect Opener and how it helps franchise teams stay aligned, accountable, and on track throughout the build-out process. Gerry Henley, President of Franchise Operations, shares how Opener enables a faster, more efficient path to opening—targeting just four months from permit approval to launch—while keeping every stakeholder focused on speed-to-open and profitability.
Lisa Loser, COO of Iron Valley Real Estate, shares how they implemented Frannie AI to benefit both franchise owners and real estate agents. Their AI system integrates operations manuals and processes from multiple systems into one consolidated platform, allowing owners to quickly access information and procedures.
Gerry Henley, President of Franchise Operations at Naz’s Halal Food, shares how FranConnect helped streamline franchise sales, onboarding, and operations to fuel rapid growth. FranConnect enabled Naz’s Halal to scale from 40 to 65 locations in one year while improving accountability, efficiency, and franchisee engagement.
See how Opener gives franchise teams and franchisees complete visibility into every step of the location opening process. From real estate selection to grand opening, shared task checklists and built-in communication keep everyone aligned and informed. With greater transparency and collaboration, brands can streamline execution and help new franchisees open with confidence.
Hear how FranConnect ensured that every Mighty Auto Parts prospect that came through their website was followed up with on time. Lamar Russo, Director of Franchise Development, explains that if the data is not in FranConnect, it doesn’t exist.
Hear how FranConnect equipped San Churro with a training platform that helped them streamline operations and enhance the learning experience for their frontline employees.
Explore how FranConnect enabled Pickerings Group of Companies to ensure their employees are fully trained. Implementing FranConnect as their training platform has led to better outcomes for their customers, company financials, and created consistency in their monthly reporting.
Discover Capriotti’s and Wing Zone’s growth journey with FranConnect. Hear from David Bloom about premium sandwiches, international expansion, and leveraging the software for end-to-end franchise management, training, operations, and growth optimization.
Discover PFD Foods’ e-learning transformation. ‘The Pantry’, as the staff calls it, enhances training with mobile access, compliance, communication, and precise records, which are now integral to the company’s daily operations.
Bowser Bean reveals their experience post-COVID. Explore ‘The Daily Grind,’ a platform that boosts communication, training, compliance, and efficiency. The team now enjoys gamified learning, smooth onboarding, and better consistency network-wide, with approval from regulators.
Hear how Boost Juice uses the World Manager tool to train their staff even before they enter a store, which increases safety and expedites training. Along with training, they utilize the platform as a main communication tool and operational efficiency program with the FBC’s.
This maintenance and handyman brand with over 800 locations, utilizes the Candidate Portal within FranConnect to support their candidate journey, onboarding of new units, and to gain insight into where they may be a drop off in the sales process. A customer since 2021.
This southern, powerhouse brand utilises the FranConnect platform to streamline its Sales and Operations teams with a focus on Speed-To-Lead and the corresponding KPIs. The Bojangles team also uses the platform to determine where their leads are coming from so they can focus their marketing efforts in the areas that are lacking.
From franchise development to having one central location for information, all the way through to marketing operations, learn how the Griswold team achieves a consistent unit opening experience for the franchisee using FranConnect. This growing non-medical home-care brand has been a customer since 2014.
Hear how Aroma Joe’s uses the World Manager module to improve employee training for improved onboarding and engagement while maintaining consistency and streamlining the training experience when opening a new door.
Hear how Tropical Smoothie Café used FranConnect to effectively communicate with prospects and leads – taking their locations in 2010 from 350 to 1215 locations today! Tropical Smoothie Café and FranConnect have been working together since 2009.
Hear how FranConnect software serves as the system of record to aggregate disparate data from sources across the enterprise at this fast-growing franchise business. Freddy’s is a new FranConnect customer.
The seasoned franchise development executive shares how FranConnect powers their sales and opening. HOA Brands is the parent company of Hoots Wings and Hooters of America and a customer since 2016.
Hear the CDO’s perspective on the importance of a single unified solution to integrate franchise development, FDD’s, Project management, franchisee management and more. FranConnect has powered QDOBA since 2018.
Unit openings are the name of the game in franchising, and that’s why Taco John’s uses FranConnect to automate the end-to-end franchise development process and bring visibility to the entire team. A customer since 2013.
Hear Bruce Burnett from ProSource Wholesale as he shares the impact of FranConnect on their sales process. Discover how they utilized the software to empower a personal touch, nurture relationships, and close deals effectively.
Discover the unrivaled benefits of FranConnect as a critical and comprehensive tool for lead tracking and seamless communication. Hear firsthand how Little Caesars now empowers and provides unwavering support to every location’s complex needs.
Uncover why FranConnect was essential in helping Tijuana Flats exponentially expand. Learn how our tool streamlined lead generation, goal achievement, and overall growth efficiently and effectively, making us a must-have industry leader.
Explore how FranConnect empowers Payroll Vault’s CEO, Sean Manning, to effectively manage and communicate with franchisees, track key performance indicators, streamline sales processes, and facilitate onboarding. Uncover the business success and efficiency FranConnect brings.
As CTO, Andrew is responsible for Product Architecture, Development and Deployment at FranConnect. Andrew has 30+ years’ experience leading global teams delivering highly scalable SaaS solutions for Telecoms, Media and Payments businesses. Prior to joining FranConnect, Andrew was CTO at Arterra Mobility; he has also held leadership positions at Synchronoss and Neustar.
As SVP of Marketing, Lorena Garcia is responsible for the entire end-to-end marketing function at FranConnect, including driving growth through innovative and scalable practices in account-based marketing, lead generation, market analysis, customer segmentation, digital marketing, and brand stewardship. Previously, Lorena led go-to-market teams and demand generation at technology companies including Level Access, Hobsons, Vonage and iCore Networks.
As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ. He has held senior leadership roles at Nexon, IBM, Samsung, and NTT Ltd, with extensive experience leading sales, product, and marketing teams. t, and marketing teams. As the General Manager of Australia/New Zealand (ANZ), Paul is responsible for all go-to-market activities for FranConnect in ANZ, including strategy, sales, customer success and the continued growth of all FranConnect product lines in ANZ.
Stephanie oversees the global people operations across multiple countries including the US, Canada, India, Australia, and Colombia. Over the last five years, Stephanie has led the notable journey of building a solid foundation that supports our hardworking employees. She has successfully built programs that improve employee engagement and efficiency to ensure that FranConnect is a company of choice for top talent. Prior to joining FranConnect, Stephanie started and spent most of her HR career working for a leading tax publisher.
Vikram Raj has over 15 years of experience in franchise and multi-location management software. As the Senior Vice President of Products & Sales Engineering at FranConnect, he drives the product roadmap by combining industry insight with customer feedback to foster continuous innovation. His responsibilities include leading cross-functional teams to align product priorities with market trends, guiding clients in evaluating technical solutions, and demonstrating the measurable value FranConnect’s platform provides. During his tenure at FranConnect, Vikram has led the release of new products and offerings that increased user adoption and contributed to double-digit annual revenue growth. He emphasizes data-driven decision-making, transparent collaboration, and a strong focus on measurable results—approaches that have strengthened FranConnect’s market position and delivered sustained value to its growing global customer base.
As Chief Customer Officer, Adam leads FranConnect’s customer success, professional services, and support teams, driving strategic initiatives that maximize customer value and long-term growth. With over 30 years of experience in B2B SaaS, Adam brings a cross-functional leadership approach shaped by roles across Customer, Product, Operations, and Sales.
Adam has held key executive positions at high-growth technology companies including CallMiner and most recently Cresta, where he helped scale customer experience and AI-driven solutions for enterprise clients. His leadership is grounded in a deep commitment to customer outcomes, with Net Retention as his guiding metric. Adam is passionate about building customer-first cultures and delivering innovative solutions that unlock measurable impact.
As CFO & COO, Charlie Zhang plays a pivotal role in aligning FranConnect’s financial strategy with its operational execution. He is responsible for driving fiscal discipline while enabling scalable growth and innovation across the organization. Charlie’s dual leadership ensures that the company remains agile and resilient as it expands its footprint in the franchise and multi-location technology space.
Charlie brings a wealth of experience in financial strategy, corporate development, and operational leadership, with a background spanning investment banking, private equity, and technology. Prior to joining FranConnect, he served as CFO of ION Analytics, where he led global financial operations for a data and software company serving capital markets.
As Chief Product Officer, Mark Calvillo is responsible for shaping FranConnect’s product vision and translating it into a strategic roadmap that delivers measurable impact for customers. His leadership will focus on evolving the platform in alignment with market needs, driving innovation, and ensuring product excellence across the board.
Mark brings over two decades of experience in product leadership, most recently at Restaurant365. Known for his customer-first mindset and ability to turn insights into scalable solutions, Mark will guide FranConnect’s product strategy to support growth and deepen value for franchise and multi-location businesses.
As Chief Revenue Officer, Ayron McLochlin leads FranConnect’s global go‑to‑market and revenue organization. He is responsible for driving new customer acquisition, accelerating customer expansion, developing new markets, and overseeing pre‑sales consulting and revenue operations to support FranConnect’s continued year‑over‑year growth.
With more than 15 years of leadership experience in enterprise software, SaaS, and technology‑enabled services—and over a decade working with Private Equity–backed companies across Vista Equity Partners, K1, and MidOcean Partners—Ayron brings a proven track record of scaling organizations ranging from $10M to $600M in revenue. Known for his ability to transform commercial teams, he specializes in building high‑performing sales, marketing, customer success, and RevOps functions that create predictable and repeatable growth
As Chief of Staff, Ali Muskett serves as a strategic partner to the CEO and CFO/COO, supporting critical cross-functional initiatives that advance FranConnect's key organizational priorities. She coordinates high-impact projects spanning multiple departments, ensures organizational alignment, and translates strategic vision into executable plans while maintaining accountability across initiatives.
Ali brings over five years of experience in the franchising space, having worked directly with hundreds of franchisors throughout her career. Her background includes leading high-performing sales teams and executing strategic initiatives that drive measurable results. Known for her ability to align cross-functional teams and support execution, Ali combines franchise industry expertise with strong leadership skills to help accelerate FranConnect's growth and operational excellence.
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