World Manager Frontline Training and Engagement

Drive Team Engagement, Brand Consistency, and Unit Performance with World Manager Frontline​

A strong learning and development function is an essential channel for driving operational success. Our learning and development capabilities are now fully embedded into FranConnect’s operational platform, and therefore employee development playbooks, learning pathways, and engagement best practices can be informed, created, and deployed based on operational goals and performance analytics from across the brand.

e-learning content creator
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Reduce Training Cost By Up To

FranConnect’s World Manager Frontline training and engagement solution empowers multi-location businesses to develop and deploy highly customized branded content to frontline employee training for improved onboarding and engagement, enabling brands to track engagement success at the location level.

Operation teams will be better equipped to deliver and monitor best practice training, access up-to-the-minute data, staff training results, performance appraisals, and satisfaction surveys with benchmark reporting.

Unlike traditional Learning Management Systems (LMS), FranConnect’s solution leverages core best practices already embedded in its platform to inform how brands need to deploy frontline training. The result is highly engaged team members who not only adhere to the brand standards but also elevate customer experiences and unit performance.

e-learning content creator

 Customizable eLearning Application

Engaging mobile-first content delivery. Manage the entire employee lifecycle in a single app. Fully white-labeled, allows you to customize the platform with your branding. The ACTIV Creator is an integrated authoring tool with simple and intuitive features, allowing you to rapidly build and update your e-learning content. Freely edit your canvas and add images, buttons, videos, voice-over audio tracks, and more. 

SCORM Content

 Seamless Content Integration

Import Your Existing SCORM Content
Already have SCORM-compliant training materials? Easily import your existing content into elearning, preserving your investment in learning resources.

Customization Services Available
Need help tailoring your content? Our in House expert content team can work with you to customize training modules in various e-learning standards, including:

SCORM 1.2
SCORM 2004
cmi5
xAPI (Tin Can)
And more!

SCORM Content
Questionnaire Builder

Easy-to-Use Questionnaire Builder

Create Engaging Content in Minutes
No coding skills are required! Our intuitive questionnaire builder empowers you to create interactive content quickly:

  • User-Friendly Interface: Drag-and-drop functionality makes building questionnaires a breeze.
  • Multiple Question Types: Choose from various formats including multiple choice, true/false, short answer, and more.
  • Customizable Design: Use your branding, colors, and logos to maintain a consistent look.
  •  See how your questionnaire will appear to learners in real time.
  • Mobile-Responsive: Ensure your content looks great on any device.

Transform your ideas into engaging learning content without the complexity of advanced e-learning standards.

employee awards

Facilitate Reward and Recognition Programs

Elevate Your Team with Dynamic Recognition and Rewards
 
Inspire and engage your workforce with our comprehensive recognition system:
 
  • Automated Service Awards: Celebrate milestones and achievements instantly
  • Manual Recognition: Empower managers to acknowledge excellence on the spot
  • Gamified Learning Incentives: Reward continuous learning with points, badges, and leaderboards
From automated celebrations to personalized appreciation, create a culture where every success is recognized. Watch as your team engages more, learns faster, and achieves new heights of performance.
employee awards

Surveys + Training: Ensuring Compliance Across Your Network

Maximize operational consistency and compliance in your multi-location or franchise business with integrated survey and training software. This powerful combination allows you to:

  1. Assess compliance levels across all locations
  2. Identify knowledge gaps and inconsistencies
  3. Deliver targeted training to address specific needs
  4. Monitor improvements and maintain standards
  5. Ensure brand consistency and quality control

From food safety to customer service protocols, our solution helps you:

  • Standardize operations
  • Reduce compliance risks
  • Improve performance across locations
  • Protect your brand reputation

Don’t let distance compromise your standards. Empower your network with the tools to stay aligned, compliant, and successful.

Employee notices and notifications tool

Notice Tool: Driving Operational Excellence

Boost your multi-location or franchise business with our Notice tool:

  • Instant network-wide communication
  • Track message receipt for compliance
  • Two-way feedback for engagement
  • Accessible anywhere, on any device
  • Streamline updates on policies, rosters, and launches

Centralize communication, ensure consistency, and maintain standards across all locations. Keep your entire network aligned and informed for optimal performance.

Employee notices and notifications tool
A man shows a female employee how to craft a cocktail

Scenario Based Training: Elevate Performance Through Practice

Enhance skill development in your multi-location business with our Scenario Based Training tool:

  • Employees create task completion videos for manager review
  • Written case studies with assessments test critical thinking
  • Flexible upload options for videos or written documentation
  • Managers manually assess responses against set criteria
  • Ideal for complex procedures requiring in-depth understanding

This tool allows you to:

  • Verify practical application of skills
  • Ensure consistent procedure implementation across locations
  • Identify and address knowledge gaps
  • Customize training to your specific operational needs
  • Boost operational excellence by bridging the gap between theory and practice.

Policy Signing: Streamline Compliance and Training Verification

  • Track completion of critical policies (such as harassment, safety, and bullying)
  • Managers sign off on employee competency for specific items
  • Employees digitally acknowledge training completion and understanding
  • Automatic reminders for periodic re-verification

Key benefits:

  • Centralized policy management across all locations
  • Clear accountability for both managers and employees
  • Easy tracking of face-to-face training completion
  • Helps maintain up-to-date certifications (such as first aid, and hazard training)
  • Reduces compliance risks and liability

Simplify your policy management, ensure consistent training, and maintain a compliant workforce across your network.

 

Performance Appraisals: Ensuring Operational Compliance

  • Digitize appraisal forms for network-wide consistency
  • Link evaluations to policy adherence and training completion
  • Track compliance metrics across all locations
  • Automated reporting for compliance-focused insights

Key features:

  • Verify policy understanding during reviews
  • Assess adherence to operational standards
  • Identify compliance gaps and training needs
  • Document regulatory compliance efforts

Align individual performance with operational requirements. Strengthen your compliance culture through targeted evaluations.

Event Scheduler: Streamline Attendance Management

  • Enable employee self-registration or manager booking for events
  • Set automated reminders for attendees and general event notices
  • Operators can create and manage events across all locations
  • Track attendance for compliance and reporting purposes

Key benefits:

  • Centralized event management for multi-location businesses
  • Improved attendance rates with automated reminders
  • Easy scheduling of key operational events and training sessions
  • Comprehensive attendance records for compliance tracking

Simplify event coordination and boost participation across your network. Ensure critical operational meetings and training sessions are well-attended and documented.

Customer Success Story

How Boost Juice aligned their fun company culture by delivering consistent training to 650 locations

Hear how Boost Juice uses FranConnect’s World Manager solution to train their staff even before they enter a store, which increases safety and expedites training. Along with training, they utilize the platform as a main communication tool and operational efficiency program with the FBC’s.

Boost Juice Logo

More Resources

Teriyaki Madness Logo

Teriyaki Madness

This integrated solution, powered by FranConnect, has transformed our ability to develop and maintain a well-trained, compliant workforce across our expanding network,” – RANDY COWLING, Sr. Manager of Communications and Training Development

Read The Case Study

Bowser Bean

Bowser Bean reveals their experience post-COVID. Explore ‘The Daily Grind,’ a platform that boosts communication, training, compliance, and efficiency. The team now enjoys gamified learning, smooth onboarding, and better consistency network-wide, with approval from regulators.

World Manager Frontline Employee training tool

World Manager Frontline Data Sheet

Download the data sheet to see all the features and benefits that World Manager Frontline has to offer for your brand.

Learn why FranConnect customers grow 44% faster and outperform their competitors