What attracted them back to FranConnect was FranConnect Sky Field Ops (formerly PerformanceWise), a new tool that provided a single resource to access important information on individual cafes, evaluate their performance, and assess all accumulated data. However, despite FranConnect\u2019s product improvements, Crest Foods saw a low adoption rate amongst their franchise partners.<\/p>\n
Bellah and her team incorrectly believed that simply turning on a new system would solve their problems. As a result, they were not getting the results they wanted. Bellah herself did not know the system, so she was not able to understand and explain the benefits to field consultants and individual owners. Bellah decided it was time to dive in and become FranConnect\u2019s champion within her organization.<\/p>\n
![\"FranConnect](\"http:\/\/go.franconnect.com\/hubfs\/social-suggested-images\/franchise-software-field-ops-2.jpg\" "\\"FranConnect")
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Bellah\u2019s team has seen great improvements in adoption rates, and as a result, they are able to spend more time in the field rather than on administrative tasks. She shares three key lessons learned when introducing a new field ops tool, so that you, too, can bolster adoption rates and go from good to great:<\/p>\n
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- \u00a0A field operations tool can quickly get ahead of you<\/strong><\/strong>Make sure that you are committed to the platform you are using and lead by example. Bellah spends approximately 1.5 hours each day in their system. She reviews what tasks are outstanding, which visits have been completed, and how she can help guide her director of operations. As a team, they are all dialed in and can see their actions in their operations tool.<\/li>\n
- Commit the time and prioritize setting up the tool<\/strong><\/strong>If your team sees that you are invested in the system, they will do the same. Take the time to create consistency in your team and ensure there is transparency in the process. For example, Bellah and her team collaborate with their franchise partners and build their checklists together. This way, their franchise partners can understand why an operations tool benefits them and the brand.<\/li>\n
- Practice discipline
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\nYou have to use your franchise field operations tool, talk about it in meetings, and share your experiences in conversations with your franchise partners. Your team needs to understand why you \u2013 and they \u2013 are using it.\u00a0 Why do you need to complete the self-assessment? Why do you need to track your emails? What does this operations tool do for the franchisee and the brand?<\/li>\n<\/ol>\nBottom line, the greatest lesson we can all learn from Bellah is that if we want to introduce something new, each of us has to be the champion of that new system or new tool. Otherwise, it\u2019s a hard sell to get our franchise partners on board. Be sure to listen to the full webinar to gain more insight.<\/p>\n
- Commit the time and prioritize setting up the tool<\/strong><\/strong>If your team sees that you are invested in the system, they will do the same. Take the time to create consistency in your team and ensure there is transparency in the process. For example, Bellah and her team collaborate with their franchise partners and build their checklists together. This way, their franchise partners can understand why an operations tool benefits them and the brand.<\/li>\n