{"id":279894,"date":"2021-07-07T01:07:25","date_gmt":"2021-07-07T01:07:25","guid":{"rendered":"https:\/\/www.franconnect.com\/?p=279894"},"modified":"2024-05-24T17:55:47","modified_gmt":"2024-05-24T17:55:47","slug":"5-critical-insights-franchise-business-consultants-and-franchise-operations-teams-should-know","status":"publish","type":"post","link":"https:\/\/www.franconnect.com\/en_au\/5-critical-insights-franchise-business-consultants-and-franchise-operations-teams-should-know\/","title":{"rendered":"5 Useful Insights for Franchise Business Consultants"},"content":{"rendered":"

The role of the Franchise Business Consultant (FBC) is ever evolving and growing. However, up until recently, there has been no strategic analysis for how the franchise industry tracks and evaluates the activities of FBC\u2019s.<\/p>\n

<\/p>\n

Seeking to understand developing trends in franchising, FranConnect<\/a> created its first ever annual Franchise Operations Index Report, based on an analysis of over 165,000 FBC interactions between Jan. 1, 2019 to Dec. 31, 2020.<\/p>\n

Open Locations Faster<\/span><\/a><\/center><\/p>\n

The report (download the full report here<\/a>) is set to become an industry gold standard and is designed to help franchisors benchmark their strategy and success against the broader industry.<\/p>\n

5 Key findings in the 2021 Operations Index Report include:<\/h3>\n
    \n
  1. Franchisor-driven evaluations increased 9.4% in 2020 <\/strong>as brands shifted to more frequent, virtual interactions focused on ensuring franchisees were weathering the storm rather than the traditional compliance audit.<\/li>\n
  2. The number of self-assessments more than tripled in 2020<\/strong>, as franchisors more heavily relied on them as the pandemic persisted.\"FranConnect-Variation<\/li>\n
  3. Unscored audits increased by 29% in 2020<\/strong>, which had been a growing trend even in pre-pandemic times.<\/li>\n
  4. Evaluation strategies have clearly shifted<\/strong>, with a majority of brands now using a combination of scored audits, unscored audits, and self-assessments.<\/li>\n
  5. The pandemic increased FBC\u2019s span of control by over 21%<\/strong>, with each coaching an average of 34 units in 2020. This was primarily due to downsizing and furloughs, as well as franchise business consultants’ ability to oversee more units because they were not spending time traveling.<\/li>\n<\/ol>\n

    \"FranConnect-<\/p>\n

    Important takeaways to guide FBC engagement in the future<\/h4>\n