Enablement and Support: FranConnect Success

Optimize your investment with support for every step of your journey.

Trust our team of more than 200 worldwide practitioners to provide strategic guidance and best practices so you get up and running quickly and transform your franchise business with a results-driven, “whole product” approach.

Solution Enablement and Consulting

Start seeing immediate value with the help of our expert franchise development and solution experts.

  • Accelerate your adoption with business process and solutions design, configuration, and enablement
  • Benefit from expert project management and governance
  • Achieve your objectives with consulting and advisory services

Education

Accelerate FranConnect adoption with flexible learning options via the FranConnect University.

  • Choose from online or onsite in-person training
  • Adopt best practices with a knowledge base of classes, product guides, and best practices
  • Get the most out of FranConnect with a tailored curriculum

Support

Get follow-the-sun support and quality of service for your business-critical needs.

  • Experience Tier 1 email and phone support from our team of specialists
  • We’ll troubleshoot any business or technical issues and provide “how to” guidance
  • Backed by systematic ticket tracking and reporting across severity and criticality

Customer Success

Experience continued value from your investment. Our Customer Success Managers deliver seamless concierge services – whenever you need them.

  • Ensure continued solutions value with periodic business and account reviews
  • Keep your business running optimally with process and product improvements
  • Be the first to know of product updates and enhancements
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